Delivery and returns policy

We want ordering from Inner Monologue to be simple and straightforward.

Below you'll find everything you need to know about delivery, exchanges, returns and refunds.

Delivery

All orders are custom-printed to order and carefully prepared before being sent out.

Orders are dispatched using the delivery service selected at checkout.

UK delivery: 10–12 Days.

You'll receive confirmation when your order has been dispatched. Where available, tracking information will also be provided.

Please make sure your delivery address is correct when placing your order. We cannot be responsible for delays or additional costs caused by an incorrect or incomplete address.

Delivery times are estimates and may occasionally be affected by circumstances outside of our control.

Exchanges & Swaps (Sizes & Designs)

We do not offer exchanges or swaps for different sizes, colours, or designs.

Because every piece at Inner Monologue is printed to order through our production partners, we do not hold physical stock or warehouse inventory. This means we are unable to swap an item once it has been produced.

Please check our size guide carefully before placing your order to make sure you choose the best fit. If you are unsure about sizing, drop us a message before ordering and we will happily help.

Returns

Changed your mind or ordered the wrong size? While we cannot offer direct exchanges, if you purchase from us online in the UK, you still have the statutory right to cancel your order within 14 days of receiving your items for a refund.

Once you've told us you want to cancel, you then have a further 14 days to return the item to us.

Items must be returned in their original condition, unworn, unwashed, and with any original tags or packaging still attached where possible.

Please contact us before returning an item so we can provide the correct return address and instructions. Do not send items back to the return address on the parcel without contacting us first, as this goes directly to our print partner and cannot be processed.

Return postage for unwanted items or incorrect size orders is the responsibility of the customer, unless the item is faulty, damaged or we have sent you the wrong item.

Refunds

Once we receive your returned item, we'll inspect it and process your refund within 14 days of receiving the returned goods.

Refunds will normally be made to the original payment method.

If you paid for standard delivery when placing your order, the cost of that standard delivery will also be refunded where required by law. If you selected a more expensive delivery option, we are only required to refund the cost of the standard delivery service.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty, misprinted or isn't what you ordered, please contact us as soon as possible.

Please include your order number and clear photographs of the item so we can understand what has happened.

We'll work with you to arrange an appropriate solution, which may include a replacement or a full refund at no cost to you.

Your statutory consumer rights are not affected by anything in this policy.

Exclusions

Products that have been personalised or custom-made to your specific instructions are exempt from the 14-day cancellation right under UK consumer law and cannot be returned unless faulty.

If you're unsure whether your item can be returned, just get in touch and we'll be happy to help.

Need help?

If you have any questions about sizing, delivery or returns, contact us at:

enquiries.inner.monologue@gmail.com

We'd much rather you get in touch and let us help than be left wondering what to do.

Inner Monologue — Trust the Process.